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GeckoChat is a 3rd party live chat system.

The University will be trialling GeckoChat as an additional contact method to the traditional email or phone options.

Account set-up

Talk to Unknown User (gh448) in Marketing and Communications for access to the GeckoChat dashboard.

GeckoChat channels

Each GeckoChat channel is a specific chat instance designed for a certain audience (Staff, students, undergraduates etc.) and a particular topic ('Postgraduate courses').

You'll need admin-level permissions to create a new channel. Other permission levels can edit pre-existing channels but not create them.

Customising GeckoChat channels

To get things looking as we'd like, we need to change a few things in the GeckoChat channel configuration options. There is currently no way to 'template' these customisations so that every new channel is styled in a similar manner.

Copies of the assets used in the Gecko customisations can be found in lens/universal/images. Unfortunately GeckoChat does not provide an option to link to pre-existing assets in Lens. Each channel imports its own assets.

Step-by-step guide

  1. Set the Widget Colour to #FC0C42 ($coral in the Lens colour palette)
  2. Upload uob-logo-wordmark-inverse.svg into Widget Header Logo
  3. Upload shim.png into Open Icon
  4. Upload icon-close-small.svg into Close Icon
  5. Add 'Enter your details to start chatting with us' into Chat Intro Message
  6. Set Unavailability Options to 'Show Unavailable Message'
  7. Set Unavailable Message to 'Sorry, we’re not available at the moment. Please email us or try again between 09:30 and 17:00 GMT.'

Geckochat assets

You can download the Geckochat customisation assets from:

X:\Professional Services\Digital\Brand Assets\Digital\Live chat