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We rolled out new code for the common template left nav on 20/07/11. Also emailed all of the requesters of the tickets listed here.

I've set up this page to keep a track of RT tickets logged about the left hand navigation issue that is currently being investigated.

This means we can contact users who send in help reuqests to let them know that we are looking into the issue but then close the ticket as otherwise we are going to have lots of old open tickets.

User

RT ticket

Ticket status

URL

Notes

Sue Hillier

896818

Spoken to Sue, marked as resolved

http://www.bath.ac.uk/pharmacy/pg_ap3t/AdvCPD_Overview.html

The page works for us here in ETG but a colleague in the AP3T office hasencountered problems. Some items on the left hand menu intermittently don't work. Sometimes a 'Page cannot be found' error occurs when clicking on the 'Advanced level CPD' link. We cannot reproduce any errors here. However I have been told it does happen when accessing the site from outside the university. She uses IE8 which we also use.
New message from Sue -
I have succeeded in reproducing the error message. Go to [http://www.bath.ac.uk/pharmacy/] Click on the 'Postgraduate study' link on the left hand menu then 'Advanced level CPD'. Error message 'IE cannot open the site' appears and the drop down boxes in the first section do not work. If you access the 'Postgraduate taught' section via the tab at the top the error message does not appear but the problem with the 'Advanced level CPD' link exists. If you go to the 'Early years' ection then back to the 'Advancd level CPD' the links work.

Jo Froggatt
Matt Alexander

891407

Spoken to Matt, marked as resolved

Department of Education

I am aware of the problem with the side-navigation for pages in the old templates. As far as I understand the problem, it extends across all sites currently in the old template so any fix needs to be made globally.
This will bug will be solved once sites move into the new web templates, however I appreciate this does not help us at present when the majority of our sites are in the old template. I logged this issue with central Web Services when I first heard about it and understand that they are looking into it. I'm afraid I currently
know nothing more about time scales or where they are at with this. Web Services, could we please have an update on whether this is something that can be fixed and an indication of time scales? I am receiving an increasing number of requests relating to this issue.

Christopher Roberts

878076

Replied to Chris and resolved ticket

http://www.bath.ac.uk/library/

I wanted to write to query whether or not you are aware of a glitch with the loading of the Left-Hand Menu in CMS created webpages when using the browser Back buttons to browse the Library website? The Library website makes extensive use of a content heavy LH menu that uses expanding lists to provide access to a range of service and resource pages.[http://www.bath.ac.uk/library/ ] Following reports from Library colleagues and having noticed the issue myself I wondered if the following issue has been noted by anyone else using the CMS or reported earlier? When using Internet Explorer in Windows 7 and clicking the browser Back button in order to return to the Library homepage from another part of the site, the LH menu options will appear but when selected will not expand to list the content options contained under each option. Instead, the menu links take the user to a 'routing' page with all the options the links on the Top bar menu would normally provide. The linking options provided are the same whether the menu opens or not and reloading the page by selecting the refresh button will solve the issue there and then, but knowing how reliant some people are on the back and forward browser buttons I thought it might be worth pointing out. The problem does not seem to arise in earlier versions of IE or Windows.
------
It sounds like we stumbled across a much bigger problem that you and                  
your colleagues have been investigating for a while.  From our point of               
view it's currently just a minor glitch and I've only ever seen it                    
appear via 'back and forward button' browsing.  But I have not received               
any complaints from users about being unable to access anything as a                  
consequence.

Ryan Ladd

899211

Emailed Ryan, resolved ticket

http://www.bath.ac.uk/mas/


I'm getting further reports about the MAS site drop down menus (should be Facilities, Courses and Health and Safety) not working in  IE8 on Windows 7. Despite the page looking fine when I first checked it, I can now see the  problem too. It seems to work fine on Firefox and Chrome and  interestingly, reportedly, fine in IE8 on an XP machine. When first opening the page, the drop downs seem to be absent. A quick refresh seems to solve the issue but the drop downs are gone again when you return to the page. In the mean time, is there an easy way to bypass the issue? The MAS are concerned about people not being able to access their facilities (especially important when it comes to their health and safety pages, of course).

7 Comments

  1. Unknown User (ccsya)

    Testing Phil's replacement script: http://people.bath.ac.uk/ccsya/test.bho/

    http://people.bath.ac.uk/ccsya/test.bho/AdvCPD_Overview.html and http://people.bath.ac.uk/ccsya/test.bho/mas-index.html

    • Links with no submenus don't go to the page they are meant to link to
    • They have a class of submenu applied to them when they shouldn't
    • Links that open menus work as expected (except there are no arrows to indicate that there's a submenu)

    http://people.bath.ac.uk/ccsya/test.bho/education-index.html

    • Links with no submenus don't go to the page they are meant to link to
    • They have a class of submenu applied to them when they shouldn't

    http://people.bath.ac.uk/ccsya/test.bho/library-index.html

    • works as expected (though no arrows for drop-downs)

    Tested in Firefox 4.0.1 and Chrome 12.0.742.100 and Internet Explorer 8

  2. Unknown User (ccsya)

    http://people.bath.ac.uk/ccsya/test.bho/AboutAdvSpecialistPractice.html and
    http://people.bath.ac.uk/ccsya/test.bho/mas-user-training.html

    • menu that should be open is closed (but highlighting works correctly)
    • Links with no submenus don't go to the page they are meant to link to
    • They have a class of submenu applied to them when they shouldn't
    • Links that open menus work as expected (except there are no arrows to indicate that there's a submenu)

    http://people.bath.ac.uk/ccsya/test.bho/education-research.html

    • arrows are there but drop-downs don't work
    • except for the Research programmes one, which opens but doesn't close again

    http://people.bath.ac.uk/ccsya/test.bho/library-catalogues.html

    • drop-down menus work correctly but no arrows on links to open them
    • menu that should be open is closed (but highlighting works correctly)

    Tested in Firefox 4.0.1 and Chrome 12.0.742.100 and Internet Explorer 8

  3. Unknown User (ccsya)

    After commenting out the custom CSS links:

    The same effects as above.

    Tested in Firefox 4.0.1 and Chrome 12.0.742.100 and Internet Explorer 8

  4. Unknown User (ccsya)

    Another test instance:

    http://people.bath.ac.uk/ccsya/test.bho/bioimaging.html

    • menu that should be closed is open
    • highlighting works correctly
    • Links with no submenus don't go to the page they are meant to link to
    • They have a class of submenu applied to them when they shouldn't

    Tested in Firefox 4.0.1 and Chrome 12.0.742.100 and Internet Explorer 8

    There is no custom CSS on the MAS site.

  5. Unknown User (ccsya)

    New test using Tom Natt's version of the CSS and Javascript.

    AboutAdvSpecialistPr and AdvCPD_Overview.html and library-catalogues.html and library-index.html and mas-index.html and mas-user-training.html

    • Firefox & Chrome & IE: when you mouse-over a menu item with a submenu, the arrow disappears
    • Firefox & Chrome & IE: the line on the submenu item doesn't go all the way to the right margin of the nav area
    • otherwise, works correctly in Firefox & Chrome & IE

    bioimaging.html

    • Firefox & Chrome & IE: all the submenus are open and do not close even when clicked on

    education-index.html (with and without custom CSS)

    • looks OK in Firefox & Chrome & IE

    education-research.html (with and without custom CSS)

    • submenus do not close again after being opened (IE)
    • submenus will not open (Chrome, Firefox)
    1. First:

      1. fair, although the same as in live version
      2. true

      Second:

      1. Almost as if you haven't included the correct javascript... (wink)
    2. Fourth:
      This is because the page has both the new and the old left nav code and they are conflicting.