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Something is usable if it behaves exactly as expected. - Joel Spolsky

Writing for the web

How Users Read on the Web. They don't. - Jakob Nielsen

Information architecture

Information Architecture... is the practice of structuring information (knowledge or data) for purpose. These are often structured according to their context in user interactions or larger databases. The term is most commonly applied to Web development, but also applies to disciplines outside of a strict Web context, such as programming and technical writing. - Wikipedia